Delivery & Shipping Policy – Urban Hide Clothing
At Urban Hide Clothing, we aim to deliver your order as efficiently and securely as possible. Please review our delivery policy before placing an order.
Order Processing
- Orders are typically processed within 2–5 business days after payment confirmation.
- Processing time may vary during peak seasons, promotions, or due to product availability.
- Orders are not processed on weekends or public holidays.
Shipping Timeframes
Estimated delivery times depend on the destination and courier service:
- United Kingdom & United States: 7–14 business days
- Europe: 7–15 business days
- Rest of the World: 10–20 business days
Delivery times are estimates only and not guaranteed. Delays caused by customs clearance, weather conditions, courier issues, or public holidays are beyond our control.
Shipping Charges
- Shipping costs are calculated at checkout based on destination and order weight.
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Customs & Import Duties
- International shipments may be subject to customs inspection.
- Urban Hide Clothing is not responsible for customs delays, refused shipments, or additional charges imposed by local authorities.
- If a shipment is returned due to unpaid customs duties, the refund will exclude shipping costs and any incurred fees.
Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- Tracking updates may take 24–72 hours to appear in the courier system.
Incorrect or Incomplete Address
- Customers are responsible for providing accurate shipping details.
- Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.
- Urban Hide Clothing is not liable for orders delivered to an incorrectly provided address.
Lost or Delayed Shipments
- If your order is delayed beyond the estimated timeframe, please contact us for assistance.
- Urban Hide Clothing is not responsible for delays caused by courier services, customs authorities, or force majeure events.
- Lost shipments will be reviewed on a case-by-case basis after confirmation from the courier.
Refused or Unclaimed Shipments
- If a customer refuses delivery or fails to collect the parcel, the order may be returned or abandoned.
- Any refund issued will exclude original shipping costs, customs duties, and return charges.
Contact Information
For shipping or delivery-related inquiries, please contact us at:
Email: info@urbanhideclothing.com
Website: urbanhideclothing.com