Return & Refund Policy – Urban Hide Clothing
At Urban Hide Clothing, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Eligibility for Returns
- Items are eligible for return within 10 days of delivery.
- Products must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
- Any item showing signs of use, damage, odor, or alteration will not be accepted.
Non-Returnable Items
- Customized or made-to-order items
- Clearance or sale items
- Gift cards
- Items damaged due to improper use or care
Return Process
- Contact us at info@urbanhideclothing.com within 10 days of receiving your order to request a return.
- Once approved, you must ship the item back to the return address provided by our support team.
- Customers are responsible for return shipping costs.
- We do not provide prepaid return labels.
- We recommend using a trackable shipping service. Urban Hide Clothing is not responsible for lost return shipments.
Refunds
- Refunds are processed after the returned item is received and inspected.
- Approved refunds will be issued to the original payment method.
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
- Customs duties, taxes, and import fees are non-refundable.
Exchanges
- Exchanges are subject to stock availability.
- If you wish to exchange an item, please contact our support team before returning the product.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos.
- We will review the case and provide a suitable resolution.
Late or Missing Refunds
If you haven’t received your refund:
- Check with your bank or card provider, as processing times may vary.
- If the issue persists, contact us for assistance.
Contact Information
For all return or refund inquiries, please contact:
Email: info@urbanhideclothing.com
Website: urbanhideclothing.com